Technical decisions tested against reality.

Software publishing (SaaS)

Europe

Standardising Docker images without rewriting the delivery chain

A Kubernetes-based SaaS organisation saw CI/CD and registry complexity grow as teams adopted different base images, build practices and controls.

• Teams gained a shared baseline for defining an acceptable image
• Security and platform reviews gained a clearer control point in CI

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Software and digital services

Europe

Turning observability into a decision system, not a dashboard collection

An organisation already had metrics, logs and dashboards. Release and architecture decisions still relied heavily on tribal knowledge because telemetry did not answer the risk questions teams actually had to decide.

• Signals required for release decisions were separated from nice-to-have telemetry
• Tool expansion was deferred until ownership and decision questions were resolved

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B2B software

Europe

Regaining control of a Kubernetes platform before a critical release

A product organisation depended on a shared Kubernetes platform. Ahead of a fixed business release, the main risk was not a known outage but unclear ownership boundaries between product and platform teams.

• Release criteria became explicit between product and platform
• Ambiguous ownership areas became named decisions and actions

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